Assistant Manager (Retail Banking/ Cards Operations/Merchant Relations Unit) Kuwaiti Nationals

1.       Responsible for servicing CBK POS/Payment Gateway Clients.

2.       Works towards achieving timely and efficient provision of terminal sales and after-sales services ensuring that terminals connected to KNET, Visa, Master, Diners Club, AMEX Cards are marketed to the existing and potential target market in the most efficient and professional manner.

3.       Assist in creating the annual strategic marketing plan aimed at profiling the competitive landscape, existing merchants and drawing Bank's current market share and potential share. Seeks Unit Head formal approval on the plan prior to implementation.

4.       Communicates the approved marketing plan to the sales staff & Merchant Help Desk Supervisors along with expected targets per team member, deadlines and constraints. Maintains close weekly follow-up on Unit performance against the elements of the marketing plan.

5.       Visits potential clients personally as well as with the Head of Merchant Sales unit to check for the competitive landscape and assess client needs.

6.       Produces and ensures that Sales Agents produce Call Reports for every potential client contacted or visited.

7.   Drafts offer(s) for terminal installation and KNET, Master, Visa, Diners Club & American Express Card Services addressed to potential clients.

8.   Ensures proper documentation and signatures of received Applications from the Sales team. Follow-up with Merchant's Help Desk Supervisor to ensure that proper procedures are followed.

9.   Discusses a loss making merchant's status with Unit head prior to taking action with respect terminating service or raising rents and fees.

10.   Holds meetings with KNET and other service providers regularly to discuss new rates, terminals, services, any problems and related issues.