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Al Kuwait, Kuwait
Posted 2020/11/24 04:30:25
Ref: JB4256401
Job Description
-Provides excellent customer service, delivering service to customers that is synonymous with the consumer brand experience being promoted by the Bank.
-Establishes the identity of the Bank customer and facilitates the filling in of all the Customer Identification Program (CIP) questions, ensuring to clarify the process to the client throughout the process.
-Displays high personal/social skills towards keeping Clients at ease and in understanding the nature of their activities.
-Notes down all customer concerns and further requirements, and passes along to the appropriate Department.
-Maintains familiarity with both the basic Customer Due Diligence Survey as well as the Enhanced Due Diligence Questionnaire set up, and helps officers in converting answers into appropriate input into the system.
-Remains up to date with all KYC and AML regulations, both local and international, and all other applicable rules and guidelines.
-In cases of any conflict or if any issues are raised, ensures contact with the respective Client and facilitates the approved Action Plan towards resolving the issue, coordinating with Business Optimization for guidance.
-Ability to achieve Sales Target and to work towards attracting new customers along with cross selling all bank products and services.
Skills
-Computer Skills: Advanced
-English Skills: Fluent
-Arabic Skills: Proficient
-Communicating with Impact
-Planning and Organizing
-Efficiency & Effectiveness
Job Details
Job Location
Al Kuwait, Kuwait
Preferred Candidate
Career Level
Entry Level
Years of Experience
Min: 2 Max: 4
Residence Location
Kuwait
Nationality
Kuwait
Degree
Bachelor's degree