HR System Officer

Strategy

• Monitors the implementation of short-term and long-term Divisional strategy
• Evaluates employee achievement and reviews and update set goals periodically

Budgeting and Financial Management

• Ensures Division’s compliance with set Budget

Operational Duties

• Creates HR System strategy that includes process and quality management
• Evaluates existing systems/other products based on needs of Division and makes recommendations towards future developments and adaptation; once approved, changes the system(s) in accordance with the new requirements.
• Implements new developments in the Bank’s HR system, while liaising with the vendor of the system for support services in order to implement such changes.
• Closely follow up with the vendor for the implementation for the developments and changes as per the business request.
• Progresses systems activity within defined configurations, recommending changes where appropriate.
• Maintains and develops core HR IT systems, specifically contributing to the development of and subsequent maintenance of HR hierarchies (e.g. reporting lines)
• Contributes to, develops and maintains systems and permissions architecture as defined by the HR Information Systems Manager
• Carry out HR system administration activities – e.g. system maintenance, system testing, system/data checks fault-finding and resolution, managing user access.
• Supports others using the systems – e.g. designing and delivering training, and producing user guides.
• Works with intranet/internet technology as required
• Employs sound judgment and handles confidential information with tact and diplomacy.
• Sees to any additional request made by Division Head, Executive or Senior Manager
• Handling all Scheduling system requests & reports.
• Develop/Design/Maintain reports based on user requirements using different reporting tools.
• Ensures correct system usage by the users.
• Extract requested data from Database using SQL.
• Identify & Troubleshoot System Errors and escalate them to the responsible party (Vendor/ ITD).
• Maintains accurate Integration between HRMS and other related systems.

Customer’ Relations Management (internal and/or external)

• Develops and maintains relationships with all stakeholders
• Ensures Client satisfaction with the Division’s products and services
• Addresses all Client requests and orders, and redirects, if needed, to the concerned parties for proper solutions

Documentation and Reporting

• Collects, stores and maintains relative data ensuring accurate documentation of information
• Submits analysis and reporting on a periodic basis (weekly, monthly, and quarterly)

Policies and Procedures

• Abides by all Divisional policies and procedures

Auditing and Review

• Identifies and corrects data discrepancies, ensuring the highest standards of data accuracy.