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Job Description
Job Purpose:
Markets the Bank's KNET products to assigned target clients, working to ensure profitable terms for the Bank, and providing after-sales services and supports that are on par with the Bank’s quality of service standards.
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Operational Duties:
· Following up with Merchants regarding past dues and inactive terminals.
· Capture new POS requests on KNET website
· Prepare Merchant Nomination form for KNET Payment Gateway and forward the form to Knet.
· After Knet installs the terminal in the merchant location, receive the following details by email and confirm the merchant number, terminal number and terminal have been installed.
· Setup the merchant details in the system using the merchant nomination form.
· At the end of the day perform merchant batch and retrieve report showing the details of each setup.
· Prepare re-visit/re-installation removal form to Knet.
· Update the system on receiving the merchants change request i.e. Name, A/c No. . .etc.
· Update the system on other banks / AMEX Merchants as per their request.
· Reply to all the calls from clients, merchants, departments, branches, and other banks.
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Skills
Key success Factors:
- Successful sales of products and services.
- High quality service to clients and good client relationships.
- Successful business development and networking.
Education
Business Administration/ Finance/ Marketing