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Job Description
-Updating the Knowledge Gateway portal content by following up with bank circulars and memos.
-Evaluating calls, video calls, chats and emails’ using various evaluation criteria’s and calculate the scores for the staff.
-Monitoring quality and accuracy of information provided by various units on different platforms to the customers.
-Visiting the branches/loan centers for monitoring the branch staff as per the evaluation criteria’s defined & Visiting various units (e.g. Contact Center, VBD etc.) to understand the functions performed from a trainee perspective.
-Preparing Knowledge exams to test employees and send to the manager for review.
-Supervising the work of the team.
-Monitoring and evaluating various social media platforms.
-Monitoring quality and accuracy of information provided by various units on different platforms to the customers.
Skills
-Effective organizational skills
-Initiative and the ability to offer new ideas
-Presentation skills
-Communication skills
-Team working skill
-Analyzing and reporting
-Ability to handle different tasks
Education
non linguistics major